Terms of Use

Effective Date: July 1, 2025

Company: MarkBase LLC
Website: https://markbase.ai
Address: 21255 Burbank Blvd, Suite 120, Woodland Hills, CA 91367, USA
Contact: support@markbase.ai

Welcome to MarkBase — an AI-powered marketing intelligence platform owned and operated by MarkBase LLC (“Company”, “we”, “us”, or “our”).

By accessing or using the MarkBase platform, website, or services (collectively, the “Platform”), you agree to comply with and be bound by these Terms of Use (“Terms”).
If you do not agree to these Terms, please do not use our Platform.

1. Overview of Services

MarkBase provides AI-driven marketing tools and data integrations designed to:

  • Analyze connected marketing and analytics accounts (e.g., Google Ads, Meta Ads, LinkedIn, Google Analytics).
  • Generate insights, reports, and strategy recommendations.
  • Allow users to discover business contacts and send email communications.
  • Conduct competitor and market analysis using integrated data providers.

MarkBase continuously evolves, and new features may be added or updated at any time.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Platform.
By using MarkBase, you represent and warrant that:

  • You have the authority to bind yourself or your organization; and
  • Your use of the Platform complies with all applicable laws and third-party platform terms (e.g., Google, Meta, LinkedIn).

3. Account Registration

To access certain features, you must create an account and provide accurate, complete information.
You are responsible for:

  • Maintaining the confidentiality of your login credentials;
  • All activities under your account; and
  • Promptly notifying MarkBase of any unauthorized access or breach.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Connected Platforms & API Integrations

When you connect third-party accounts (e.g., Google Ads, Meta Ads, LinkedIn Ads, or analytics platforms), you authorize MarkBase to access and process limited data solely for providing platform functionality.

We adhere to each provider’s terms and data policies, including but not limited to:

  • Google API Services User Data Policy
  • LinkedIn Marketing Developer Platform Terms
  • Meta Marketing API Terms

You remain responsible for your compliance with those platforms’ terms. Disconnecting an integration will immediately revoke access and remove associated data.

5. Use of AI Features

MarkBase includes AI-powered tools to generate recommendations, insights, and automated communications.
By using these features, you understand and agree that:

  • AI outputs are generated based on available data and may not always be accurate or complete.
  • You are responsible for verifying AI-generated information before relying on it for business decisions.
  • MarkBase is not liable for any loss or damages resulting from reliance on AI-generated insights or actions.

6. Acceptable Use Policy

You agree not to use MarkBase to:

  • Violate any applicable law or regulation;
  • Send spam or unauthorized marketing emails;
  • Access or analyze data you do not own or have permission to use;
  • Reverse-engineer, modify, or interfere with the Platform’s code or infrastructure;
  • Use AI outputs or platform data to train external models or competitive systems;
  • Misrepresent yourself or your affiliation with any entity.

Violation of this policy may result in immediate suspension or termination of access.

7. Payment and Credits

a. Subscriptions

Paid users are billed monthly or annually according to their plan. Subscription fees are non-refundable except as required by law.

b. Credits

Certain features (e.g., AI queries, contact exports, competitor lookups) consume credits. Credits are valid for 12 months from purchase unless otherwise specified.

c. Upgrades and Cancellations

You can upgrade, downgrade, or cancel your plan at any time via your account dashboard.
Cancellation stops future billing but does not entitle you to refunds for unused credits or time.

8. Intellectual Property

All intellectual property rights in the MarkBase Platform, including software, design, algorithms, and content, are owned by MarkBase LLC or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Platform for internal business purposes only.

You may not:

  • Copy, modify, distribute, or create derivative works of the Platform;
  • Use MarkBase branding, logos, or trademarks without written permission.

9. Data and Privacy

Your privacy is governed by our Privacy Policy, which forms part of these Terms.

By using MarkBase, you consent to our data handling practices as described in that policy, including the use of data from connected platforms to deliver analytics and AI functionality.

10. Third-Party Services

MarkBase integrates with and depends on third-party services (e.g., Google, LinkedIn, Meta, SEMrush, and others).
We are not responsible for:

  • The content, accuracy, or availability of third-party services; or
  • Any loss or damage caused by your use of such services.

You acknowledge that your use of third-party platforms remains subject to their individual terms and policies.

11. Disclaimers

The MarkBase Platform is provided “as is” and “as available.”
We do not guarantee:

  • Uninterrupted or error-free operation;
  • Accuracy or completeness of AI-generated outputs;
  • Compatibility with all systems or devices.

To the fullest extent permitted by law, MarkBase disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, MarkBase LLC shall not be liable for:

  • Any indirect, incidental, special, or consequential damages;
  • Loss of profits, revenue, data, or goodwill;
  • Errors, inaccuracies, or reliance on AI-generated results.

Our total liability for any claim arising out of or related to your use of the Platform shall not exceed the total fees paid by you in the 6 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless MarkBase LLC, its officers, employees, and affiliates from any claims, losses, or damages arising from:

  • Your misuse of the Platform;
  • Violation of these Terms;
  • Violation of any third-party rights or applicable laws.

14. Termination

We may suspend or terminate your access to MarkBase at any time if:

  • You violate these Terms or applicable laws;
  • We receive requests from platform partners or regulators;
  • Continued operation would risk data integrity or platform stability.

Upon termination, all data connected to your account will be deleted in accordance with our Privacy Policy.

15. Changes to These Terms

We may modify these Terms periodically.
The updated version will be posted on https://markbase.ai/terms-of-use with a revised “Effective Date.”
Continued use of the Platform after updates constitutes acceptance of the new Terms.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes will be resolved exclusively in the state or federal courts located in Los Angeles County, California.

17. Contact

For questions about these Terms, contact:
MarkBase LLC
21255 Burbank Blvd, Suite 120
Woodland Hills, CA 91367, USA
support@markbase.ai